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Team Empathy  ·  Search & AI Search Strategy

You own the map.
Now own the answer.

A Search and AI Search strategy for DC Installation Services

Getting DCIS recommended on ChatGPT

Canterbury, New Zealand   |   Prepared for Jason, Wayne and Tania  ·  July 2026

1. Executive summary

The short version. Three years in, we have made DCIS one of the most visible heat pump installers on Google Maps in Canterbury, and that was the hard part. The gap is everywhere else. Your website appeared in front of Canterbury heat pump buyers 242,000 times last year and earned 442 clicks from it, because you sit at position 23, not the top three. Non-branded search is 98% of your impressions and 42% of your clicks. Meanwhile AI has started answering "who is the best heat pump installer in Christchurch" and it names Heat Force, Beattie Air and Enviro Master, not you. The demand is real, the difficulty is low, and almost none of it is claimed.
Three things to know
The market, and the share of it you hold
108,000
non-branded heat pump, ventilation and air-conditioning searches a year across Canterbury
21,600
of those are organic clicks you could win, once ads, the Maps pack and AI answers take their share
442
is what you win today, which is 2.0% of the non-branded market
$13,800
a year for every extra 1% you take, because 1% of the pool is 217 clicks

So the whole opportunity is one sentence: you hold 2.0% of the non-branded organic clicks in your category, and every extra 1% is worth about $13,800 a year. Your branded traffic and your Maps enquiries are not part of this and do not change.

What that is worth

Built on your own numbers, all of them now confirmed: an organic enquiry rate of 5% measured in your analytics, an average install job of $3,200 from your published pricing, which you have confirmed is close to your real average, and your own close rate of 40 to 50%, modelled at the conservative end. Section 5 shows the chain in full. Every column is non-branded, and your Maps enquiries sit on top of all of it, unchanged. Your figures Modelled

CaseShare of the non-branded marketClicks / yrWork won / yrNew work / yr
Today2.0%442$28,000
Conservative6%1,299$83,000+$55,000
Mid12%2,598$166,000+$138,000
High18%3,898$249,000+$221,000

The mid case is not a stretch target. It is roughly what each of the three installers AI currently recommends already captures. Ahrefs

Where you focus, at a glance
Christchurch installation
~1,400 searches / mo
The prize
The biggest, most commercial demand in your market, and you rank for none of it. This is the win.
Service & maintenance
~800 searches / mo
Closest
You already rank number one for "heat pump service Rolleston". The same play, applied to Christchurch, is the fastest win.
Ventilation & Lossnay
~400 searches / mo
Quiet strength
You already rank page one nationally for "best home ventilation system NZ". Under-used, and AI answers are live here.

Search volumes from Ahrefs, New Zealand, July 2026, across a deduped set of 75 real Canterbury terms. Ahrefs

2. What we have already driven for you

Before the opportunity, the proof. When someone in Canterbury pulls out their phone and searches for a heat pump service, you now show up in the top three across a large and growing share of the region. This is the Maps work compounding.

8% → 43%
of the Christchurch map where you rank top 3 for "heat pump servicing"
2% → 36%
same for "home ventilation system", a roughly twenty-fold lift
+123%
more phone calls in March 2026 than the month before, directions up 116%
100+
five-star Google reviews, every one replied to
Map search termTop-3 coverage at kickoffTop-3 coverage now
heat pump servicing8%43%
home ventilation systemunder 2%36%
heat pump service24%47%
heat pump repair25%45%
air conditioning service28%47%
heat pump installation42%49%

Coverage measured across a fixed 169-point grid of your Canterbury service area, from each term's tracked baseline to the latest scan (August 2026). Google Business Profile under-counts real calls, so these are the floor. Your GBP

3. How AI-ready you are today: the AEO scorecard

We score every brand out of 100 against our AEO Maturity Model: four pillars (Technical, Content, Authority, Measurement), each out of 25. Certified is 80 out of 100, Professional on all four, the standard we build clients to. You are at 45 today, carried by a genuine local reputation and held back by content an AI cannot read.

DCIS today45/100
Emerging · real reputation, no answer layer
Technical13/25
Content10/25
Authority12/25
Measurement10/25
+35
points to Certified. Your Authority pillar is real and already built. The climb is Content and Measurement, which is the fastest part to move.
Where you are  ·  where you need to be
DCIS
45 / 100
Today · Emerging, 45 / 100 Where you need to be · Certified, 80 / 100

The detailed findings and how the scoring works are in the appendix.

4. The market you are missing: search and AI

A heat pump is a considered, quoted purchase in the low thousands. People research it, compare brands, ask what size they need and what it costs to run, then pick two or three installers to quote. They now ask those questions in two places, a search box and an AI chat, and you are absent from both.

15–18×
more organic traffic each of the three installers AI recommends captures than you do Ahrefs
0.18%
of your 242,000 non-branded impressions turn into a click, because you sit at position 23 GSC
4
visits from AI assistants last quarter, effectively zero, in the fastest-growing channel GA4
Validated demand, and where you rank today
TermSearches / mo (NZ)DifficultyYour rank now
heat pumps christchurch4001710
heat pump service christchurch2502Page 4
heat pump installation christchurch2001914
ducted heat pump christchurch2001613
heat pump specials christchurch200low9
heat pump servicing christchurch200lowNot ranking
heat pump specialists christchurch150lowNot ranking
best heat pump installers christchurch90lowNot ranking
best home ventilation system nz~200low6
heat pump service rolleston10low1

Search volume from Ahrefs (NZ). Your rank is your real average Google position from Search Console over the last 12 months. The pattern is consistent: where we have built you a page and local signals, you are first (Rolleston service, national ventilation). Where we have not, you are page two or absent, and that is the whole Christchurch commercial category. Difficulty is 2 to 31, which is low. These are unclaimed positions, not hard ones. Ahrefs GSC

The AI questions, and who owns the answer today
Prompt territoryWhat it capturesEst. prompts / moAI live?
Best installer, ready to buybest / recommended / reliable heat pump installer Christchurch and Canterbury~1,000–1,400Yes, names rivals
Service, repair, maintenanceheat pump service near me, why is my heat pump leaking, servicing cost~700–1,000PAA + forums
Which heat pump, MitsubishiMitsubishi vs others, best brand for Canterbury winters, single-brand specialist~500–800PAA + forums
Ventilation and Lossnaybest home ventilation system NZ, Lossnay for a Canterbury home~300–500Yes
Rolleston and Selwynheat pump installer Rolleston, Selwyn, North Canterbury~150–300White space

Prompt demand is anchored to the keyword volumes with a conservative fan-out uplift, so treat it as a floor. Directional, plus or minus 50%. AI-sourced enquiries are deliberately not counted in the dollar model in section 5, so nothing is double-counted and the numbers there stay conservative. Modelled from Ahrefs anchors

The first-mover window. No Canterbury installer owns the "Mitsubishi Electric specialist" lane in AI answers, and nobody owns Rolleston or Selwyn, despite you being the only dedicated Mitsubishi-only installer in the region and based in Rolleston. Heat Force and Beattie Air win today on brand heritage, not on anything clever. Your 100-plus five-star reviews are not referenced in a single AI answer, because they are not structured in a way an engine can read and quote. That is a to-do list, not a mystery, and whoever answers these questions first becomes the default.

5. The opportunity, in dollars

The table in the executive summary is built from four numbers. Here is the chain in full, and exactly how solid each link is.

The searchesnon-branded, Canterbury
108,000 / yr
The winnable clicksafter ads, Maps and AI
21,600
What you win today2.0% of the pool
442

Roughly one search in five survives ads, the Maps pack and AI answers as a winnable organic click. You currently take one in fifty of those. Modelled

What the value is built on

Four inputs. Two are measured from your own data, one comes from your published pricing, and one you have confirmed yourselves. Nothing here is our guess.

InputFigureWhere it comes from
Enquiry rate
click to enquiry
5%Measured. Your GA4 shows 5.5% of organic sessions submit an enquiry form over the last 12 months, and 6.1% over the last 3. Our own reporting, built separately two years earlier, shows a 5.6% median across 24 months. We model at 5% because your branded visitors convert better than someone searching the category cold. GA4
Average job value$3,200Your published pricing, confirmed by you. An entry Mitsubishi high wall installed is $2,660 at your regular price, a multi-room system $7,091, a ducted system $8,683, and you have confirmed our average is close to your real one. We model at the low end of your install range. dcis.co.nz + you
Close rate
enquiry to booked job
40%Confirmed by you. You told us your close rate runs at 40 to 50%. We model at 40%, the conservative end, so every figure in this document is a floor. At the top of your range, the mid case is about $172,000 of new work a year rather than $138,000. Your figure
Value per click$645% enquiry rate, times 40% close rate, times a $3,200 job. That is the figure every case in the table multiplies. Modelled

That is the whole model: win more of the 21,600 clicks. Nothing here counts your Maps enquiries, your branded traffic, the roughly 18 calls a month that come straight off your Google profile, or anything AI sends you. All of that sits on top.

The compounding curve (the mid case, arriving over twelve months)
$0k$40k$80k$120k$160kYou own the systemTodayMonth 3Month 6Month 9Month 12$138K/yr new work, the mid case

New install work per year from non-branded organic search, the mid case, phasing in as the engine relights: roughly 10% live by month 3, 35% by month 6, 70% by month 9, all of it by month 12. Hover any point for the maths. Modelled, directional

How the clicks get won

Two levers, both measurable. Click-through on the impressions you already earn, as you move from position 23 into the top three: 242,000 non-branded impressions converting at even 1% instead of today's 0.18% is 2,400 clicks a year on visibility you already have. And more impressions, as the Christchurch commercial pages you do not yet have start to rank. The conservative case assumes only the first lever lands. The high case assumes both do.

6. The six-month transformation

Keep winning the map, and claim search and AI on top. We relight the engine that has been paused since 2025: the technical and schema layer that tells an AI you are Canterbury's Mitsubishi specialist, answer-first pages for the Christchurch money terms and for Rolleston and Selwyn, the content and review engine that earns citations, and a measurement layer so organic and AI visibility is visible month to month. We move through the phases as your site is ready, not on a stopwatch: foundations, then owning your territories, then authority and compounding. Everything is yours to keep.

The full breakdown, deliverables, your time commitment and pricing live in The offer tab.

Appendix A: your position today

You appear everywhere. You win almost nowhere.
Where you appearnon-branded impressions
98%
What you winnon-branded clicks
42%

Over the last 12 months your site earned 1,059 organic clicks from 246,437 impressions. Non-branded category search accounts for 98.3% of those impressions but only 41.7% of the clicks, across 5,925 different queries. Your own name earns 58.3% of your clicks off 1.7% of your impressions. You are being shown to the market constantly and almost never chosen, because you sit at position 23. GSC

Where your enquiries come from
ChannelSessions / yrEnquiry rateRead
Organic Search3,0235.5%Your best-converting acquisition channel, and the one we have not been working
Paid Search3,546~4%Working, and you are paying for every click
Cross-network (ads)6,343~1.5%Your largest traffic source and your weakest converter
Direct3,850~3%Your reputation and Maps work showing up
AI Assistant12Effectively zero, and the fastest-growing channel in the market

Google Analytics, last 12 months. Enquiry rate is the share of sessions submitting your enquiry form. Organic converts better than everything you pay for, which is the case for feeding it. GA4

One thing to fix first, so your numbers are honest. Your Google Analytics is over-counting enquiries by roughly three times. A single completed form fires three separate conversion events, and the "request a free quote" button counts as a conversion the moment someone clicks it, before they have filled anything in. Your dashboard reads a 28% organic conversion rate; the real figure is 5.5%. Every number in this document uses the corrected figure. Fixing the tracking is part of the foundations phase, and it is why Measurement is your weakest pillar.

Appendix B: the scorecard in detail

Here is what sits behind the 45, and what each piece takes to fix. It is content, structure and measurement, not a rebuild.

FindingStatusFix
AI crawlers welcomed (GPTBot, ClaudeBot, Perplexity)Strong, all allowedDone
100-plus five-star reviews, all responded toGenuine authorityStructure it so AI can quote it
Google Business Profile and map-pack presenceStrong, top 3 across much of CanterburyKeep running
llms.txt, the briefing file AI readsMissingHours
LocalBusiness and Review schemaNot machine-readableDays
Mitsubishi-only specialism, stated in copyPresent but unstructuredQuick, high impact
Christchurch commercial pages (installation, service, ducted)Thin or absentThe main build
Rolleston, Selwyn and Waimakariri pagesThinThe unclaimed lane
Content engine (guides, FAQs, cost and sizing answers)Effectively dormant since 2025The main build
Conversion tracking accuracyOver-counting roughly 3xFoundations phase
AI-visibility measurementNoneBaseline + monthly panel
Measured the whole way. From day one we set up your AI visibility dashboard, confirm your priority keywords and prompts with you, track the keywords through Search Console and Analytics and the AI prompts through our software, and report on all of it monthly. Every month is measured against a baseline taken before we touch anything, on your numbers, not ours.

Appendix C: who you are up against

The three installers AI recommends for Christchurch today, measured the same way on the same tool.

InstallerDomain authorityOrganic visits / moRanking keywordsRead
Enviro Master11551140Widest footprint, AI-cited
Heat Force3.956942Most organic traffic, AI-cited
Beattie Air1749757Strongest authority, AI-cited
DC Installation Services3.43213Invisible on the money terms

Ahrefs Site Explorer, New Zealand, subdomains mode, July 2026. Ahrefs estimates traffic from ranking positions, so all four are measured consistently and your real click count from Search Console is higher; the gap between you and them is the point, not the absolute number. Heat Force sits at a lower domain authority than you might expect, which is the encouraging part: they are winning on pages and answers, not on some insurmountable authority lead. That is buildable. Ahrefs

Appendix D: where the numbers come from

Map-pack coverage, calls, direction requests and reviews are from your Google Business Profile, measured across a fixed 169-point grid of your Canterbury service area, from each term's tracked baseline to the latest scan (August 2026). Impressions, clicks, average position and the branded versus non-branded split are from your Google Search Console, last 12 months, on the sc-domain property. Sessions, channels and enquiry rates are from your Google Analytics 4, last 12 months, using the completed-form event rather than the property's own key-event total, which over-counts by roughly three times. Search volumes and competitor footprints are from Ahrefs, New Zealand, July 2026, across a deduped set of 75 real Canterbury heat pump, ventilation and air-conditioning terms; the full category figure applies a conservative long-tail multiple to that validated core. The winnable click pool assumes roughly one search in five survives ads, the Maps pack and AI answers as an organic click. AI prompt volumes are modelled from the keyword anchors with a conservative fan-out uplift and are directional, plus or minus 50%; AI-sourced enquiries are excluded from the dollar model so nothing is double-counted. The AEO score is from our AEO Maturity Model against a live crawl of dcis.co.nz. Job values are your own published installed prices, confirmed by you as close to your real average; the close rate is your own figure of 40 to 50%, modelled at the conservative end. Revenue figures are directional, modelled from your own conversion rate, pricing and close rate, and are not a guarantee of results.

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ben@teamempathy.co.nz  ·  teamempathy.co.nz